Aurga77 Privacy Policy – Your Personal Data Protection

01 Introduction

Aurga77 cares about the privacy of every member who uses our platform. We understand that your personal information is sensitive and valuable, and we are committed to handling it with full responsibility, transparency, and in line with industry best practices.

This Privacy Policy is written in plain English to help our members in Malaysia understand it clearly. It explains the types of information we collect, why we need it, how we use it, and the steps we take to keep it safe under our care.

If you have any questions or concerns about how aurga77 handles your personal data, we encourage you to reach out to our support team through the available channels. We are always ready to provide further clarification in a clear and straightforward manner.

02 Information We Collect

Aurga77 collects several categories of information to ensure the platform runs smoothly and that your experience as a member is seamless and secure. This information is collected in two main ways:

A. Information You Provide Directly

• Registration Information: Full name, email address, mobile phone number, date of birth, and the password you set when registering your account.
• Identity Verification (KYC) Information: Copy of national ID, passport, or driving license; bank statement or proof of address; selfie photo for biometric verification if required.
• Financial Information: Bank account numbers, e-wallet details (Touch 'n Go, Boost, GrabPay), and crypto wallet information used for deposits and withdrawals.
• Communications: Any messages, inquiries, or complaints you send to our customer support team via live chat, email, or Telegram.

B. Information Collected Automatically

• Technical Data: IP address, web browser type and version, device operating system, screen resolution, and language settings.
• Usage Data: Pages visited, session duration, games played, date and time of access, and actions taken within the platform.
• Cookie Data: Cookie files and similar tracking technologies that allow us to recognise your device and save your preferences for a better experience.
• Geolocation Data: General location information based on your IP address for service area verification and regulatory compliance purposes.

03 How We Use Your Information

Every piece of information we collect is used for specific and legitimate purposes. aurga77 does not use your data for any purpose other than those stated below:

04 Sharing Information with Third Parties

Aurga77 only shares your personal information in limited circumstances and under strict controls. Parties that may receive restricted access to your data include:

• Payment Service Providers: Financial institutions, e-wallet processors, and crypto payment service providers that help us process your transactions securely.
• Technical Service Providers: Companies that provide the technology infrastructure, cloud services, and cybersecurity required for our platform's operations.
• Regulatory Body: Government authorities or regulatory bodies when required by law or a valid court order.
• Selected Business Partners: Licensed game software providers and analytics platforms bound by strict data confidentiality agreements.

All third parties we work with are required to uphold data protection standards equivalent to or higher than our own. We conduct thorough background checks on all our service partners.

05 Data Security

The security of your personal data is an absolute priority for Aurga77. We continuously invest in the latest security infrastructure to ensure your information is always protected. Key security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and aurga77 servers are encrypted using industry-grade TLS/SSL protocols, ensuring no third party can intercept your data in transit.
• Data-at-Rest Encryption: Personal and financial information stored in our databases is encrypted using the robust AES-256 encryption algorithm.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts, adding an extra layer of security that prevents unauthorized access even if your password is compromised.
• 24/7 Monitoring: Our cybersecurity team monitors our systems around the clock to detect any suspicious activity or security threats in real time.
• Regular Security Audits: We conduct regular penetration testing and independent security audits to keep our systems consistently robust.
• Internal Access Controls: Only Aurga77 staff with specific authorization may access member personal data, and every access is logged for audit purposes.

06 Cookie Policy

Aurga77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect core functionality on the Aurga77 platform.

07 Your Rights as a User

As an Aurga77 member, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact our customer support team. We will process your request within 30 working days from the date of receipt.

08 Data Retention Period

Aurga77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure for legal compliance purposes.
• Transaction Records: Retained for 7 years in accordance with applicable financial and tax legal requirements in Malaysia.
• KYC Records: Retained for 5 years after the business relationship ends, in line with anti-money laundering (AML) requirements.
• Communication Logs: Customer support communication records are retained for 2 years for quality control and dispute resolution purposes.
• Cookie Data: Retained for the duration specified in the cookie table above and automatically deleted upon expiry.

09 Third-Party Links & Services

The Aurga77 platform may contain links or integrations to third-party services such as game providers, payment processors, and analytics platforms. Please note that:

• This Privacy Policy applies to the Aurga77 platform only and does not cover the privacy practices of any third parties.
• Each third-party service provider integrated with our platform has its own privacy policy.
• Aurga77 is not responsible for the data collection or usage practices of those third parties.
• We recommend reading the privacy policy of every third-party service you use.

All third-party service providers working with aurga77 are required to sign a data processing agreement that complies with strict data protection standards before any integration is permitted.

10 Changes to This Privacy Policy

Aurga77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use.

When we make material changes to this policy, you will be notified via:

• A prominent notice on the Aurga77 homepage for a minimum of 14 days.
• A notification email sent to your registered email address.
• A pop-up notice when you log in to your account after changes take effect.

The "Updated" date at the top of this page always reflects the date the last revision was made. Your continued use of the aurga77 platform after any revision takes effect constitutes your acceptance of the revised policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help:

• Live Chat: The fastest channel — available 24/7 directly on the Aurga77 website and app.
• Telegram: Reach our support agents via Aurga77's official Telegram channel for a response within minutes.
• Email: [email protected] — for written inquiries requiring a detailed response within 12 working hours.

For information regarding the platform's terms of use, please refer to Terms and Conditions us. For information on responsible gaming and self-control tools, please visit Responsible Gaming.